FAQ

Comvita is New Zealand’s leading producer of Manuka Honey.

The UMF™ (Unique Mānuka Factor) trademark was established by the Unique Mānuka Factor™ Honey Association (UMFHA). The UMF™ grading system appraises natural markers found in Mānuka honey, and assures purity & quality. This is compliant with the recent interim labelling guidelines published by the Ministry for Primary Industries. Not all Mānuka honeys are UMF™ rated – only those which have been independently tested and verified by UMFHA are given a UMF™ rating. For more information visit www.umf.org.nz

The UMF™ grading system has two components which are expressed on any UMF™ licensed honey product:
1. The label claim that it is Manuka,
2. The number – this represents three chemical markers that indicate the content of this honey to ensure purity and quality. This includes the key chemical markers DHA, MGO, and Leptosperin.

For more information visit http://www.umf.org.nz/grading-system

Mānuka honey is unique to New Zealand and to obtain pure Mānuka honey is a specialized task for beekeepers. Mānuka honey is more difficult to extract and has a limited harvest period of 2-6 weeks as it is only collected at certain times of the year. The unique properties of Mānuka honey are well understood by consumers around the world, thereby creating a continuallyhigh levelof demand.

Honey is a natural product, influenced by seasonal and regional conditions. Some areas produce paler honey than others. Like a good wine, honey will grow in flavor and darken with age.

Comvita honeys are pure with no additives.

Nectar from plants is the sugar source for honey. It is collected by bees, stored and ripened in the hive. The resulting honey is rich in natural fructose and glucose. Diabetics should consult their healthcare professional before consuming honey.

Mānuka honey has been taken by pregnant women for many years with no reported problems as a result of its ingestion.

We do not recommend that honey be given to children under the age of one.

No. Mānuka honey that is purchased in a jar is for oral/internal use only. Comvita® recommends sterile medical grade honey for use on wounds.

Propolis is created by the bees from natural sap and resins found on trees. Trees produce these resins at the site of a plant injury and on new shoots. The bees collect the resin and carry it back to the hive where they mix beeswax and enzymes to make Propolis.

Propolis contains high levels of active bioflavonoids, with well known antioxidant properties. Propolis helps to support and maintain a healthy immune system.

The strength of dose is the same, so it is more a question of suitability and personal preference. We recommend Propolis Tincture for teeth, gum and external use; Propolis Extract (alcohol free), Tablets and Capsules to be taken orally for internal use.

Propolis Capsules should be swallowed with water. Propolis Tablets can be swallowed with water or chewed before swallowing. Propolis Extract can be dropped directly into the back of the mouth and throat, or mixed in water and drunk or gargled. Propolis Tincture should be applied directly by the dropper onto the desired area.

Vegetarians should choose the Propolis Tablets rather than Propolis Capsules due to the bovine gelatin in the capsule.

No, for added security we have moved to a password-less system so you will receive a one-time-code via email for confirmation.

We aim to deliver all orders within three working days (excluding eve of public holidays & public holidays).

You can request for an exchange or refund by Email. Do make sure that the product remains sealed, unopened and in its original condition. 

If you received a defective or damaged item, please contact our customer service within 3 days upon receiving the parcel. 

Returns are not eligible for: 

• Complimentary Items or Free Gift 
• Opened Items
• Clearance Items
• Discounted / Promotion Items
• Change of Mind

We sincerely apologise for the inconvenience caused. Please contact our customer service via hello.my@comvitasea.com within 3 days upon receiving the parcel.

We advise you to consult your healthcare practitioner.

Health Foods / Health Care: Comvita will not test finished products on animals (or fund third party testing on animals) except when human safety is in question or when required by regulation, and providing there are no alternative test methods available.

Honey can be taken from New Zealand to many other countries. However, the customs officials in each market are able to deny entry of product even if the product is legally sold in their country. Honey cannot be taken to Western Australia, Samoa or Vanuatu. Please check with your local customs website.

At Comvita, we understand nature and the way our bodies work. Our Natural Performance Process trademark demonstrates our commitment to harness the power of nature for your health, bringing you high performance ingredients in a pure and powerful form.

If the complimentary GWP item is removed before checkout, it will not be included in the final order and cannot be re-delivered or replaced afterward. If our investigation finds that the GWP item was accidentally removed by the buyer during checkout, we regret that we will be unable to arrange for a replacement or re-delivery of the GWP item.

Please ensure that the GWP item remains in your cart before completing checkout. If the GWP item is accidentally removed, kindly reselect the qualifying purchase item to add the GWP back into your cart before placing your order.