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Shipping

Terms & Conditions

Shipping

Terms & Conditions

Shipping

Delivery Timeframe

West Malaysia – Kindly expect 3-5 working days for delivery company to deliver your parcel.
East Malaysia – Kindly expect 5-10 working days for delivery company to deliver your parcel.

Shipping Fee

West Malaysia

Comvita offers a standard shipping fee of RM12 for any purchase below RM200.
Purchases above RM200, shipping fee will be waived.

East Malaysia

Any order with less than 6kg, standard shipping fee of RM30 will be charged.
Any order with 6kg-10kg, standard shipping fee of RM40 will be charged.
1kg and above, we will be charging at RM4 at any additional kg.

Delivery Terms & Condition

Customers are responsible for any extra taxes imposed by the government.

Please note that on occasions such as Public Holidays and large sales events, there might be a delay in the processing time. However, we will make every extra effort that we could to process your order soonest possible.

If you would like to change the shipping address, kindly contact our customer service: hello@storiiu.com OR +6019-7287881

After the order is confirmed, you can track your order status at the Account page.

To track your parcel, kindly visit this webpage (https://www.poslaju.com.my/track-trace-v2/) by entering the tracking number provided.

Urgent Purchases

If you need your products urgently, feel free to visit any of the stores below:

*Please be reminded that all these stores running operations independently, we would suggest you call and ask for products availability before you visit, to avoid any disappointment

1. ICE DREAMS CAFÉ

30, Jalan SS 20/10, Damansara Kim, 47400 Petaling Jaya, Selangor
03-7731 0969
https://goo.gl/maps/einuxLCQneGCfAYW9

2. Comvita Retail Store in Jaya Grocer Intermark

The intermark mall, 50450, Wilayah Persekutuan Kuala Lumpur
https://goo.gl/maps/LMaHM6xbEwqG2vNG9

3. Comvita Retail Store in Jaya Grocer 1 Utama Shopping Centre (New Wing)

City Centre, No1, Lebuh Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor

https://goo.gl/maps/27kRMBx73w12FBmo6

4. Atlas Gourmet Market 

Level B1, Shoppes at Four Seasons Place Kuala Lumpur, 145, Jalan Ampang Wilayah Persekutuan, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
03-2856 8805
https://goo.gl/maps/6G5oZM8Q3KGn64VTA

5. Alive Pharmacy Kota Kemuning

3, Jalan Anggerik Vanilla M 31/M, Kota Kemuning, 40460 Shah Alam, Selangor
03-5879 5901
https://goo.gl/maps/MV9RDMoMfg1E6otQA 

6. Herbs ‘N’ Food Sdn. Bhd

No. 116, 118, Jalan SS 15/4b, Ss 15, 47500 Subang Jaya, Selangor
03-5633 9709
https://goo.gl/maps/5t3BB5sntgnAifs46 

7. Herbs ‘N’ Food (USJ) Sdn Bhd

8, Jalan USJ 10/1, Taipan Business Centre, 47620 Subang Jaya, Selangor
03-5634 6633
https://goo.gl/maps/DaCzqrABGYfG9dW3A

8. Wellings Pharmacy

368-1-12,12A&14, Bellisa Row, Jalan Burma, 10350 George Town
https://goo.gl/maps/nLo6dUMo2gCCSrjb9

9. Wellings No. 5

294, Jalan Macalister, 10400 George Town, Pulau Pinang
https://goo.gl/maps/RFAZXAVncxZAGef77

 

Payment

We only accept the payment method below:

  1. Visa
  2. Mastercard
  3. Internet Bank Transfer via ipay88
  4. Paypal

We DO NOT accept payment in the form of cash or personal bank account transaction or personal nor company checks.

 

Returns

Return is only eligible when:

The product is remain sealed and unopened.

The product is at their original condition.

The product is fully return. Any individual item that was sold in a pack or package, that you would like to return, has to be return in full (in a pack or package)

If you received a defective or damage item, please contact our customer service within 3 days upon receiving the parcel. at: hello@storiiu.com OR +6019-7287881 before you return the product.

All item has to be return within 15 days or receiving the parcel.

 

Return is not eligible when:

It is a free gift

Items purchased from exhibitions & expos 

Opened Items

Clearance Items

Change of mind 

 

Return Policy

The postage of returning the parcel back to us is solely borne by the customer.

All returns will be refunded within 7-14 working days upon receiving the return items, and after we have verified to be in their original conditions.

Refunds will be in the form of store credits that can either be used to make another purchase on our website or customer can withdraw from our system to your bank account.

Store credit withdrawal must be requested by customer within 120 days from the date of purchase. The amount will reflect in your requested bank account within 7-14 working days upon confirmation.

For purchase made at other retail stores or other e-commerce platform, kindly refer to the respective store’s policy and contact them directly.

Kindly contact our customer service at: hello@storiiu.com OR +6019-7287881 before you return the product. We highly recommend you takea photo of the product and send it to us as evidence so that we could perform necessary procedures for investigation.

 

Contact Us

Customer service at: hello@storiiu.com OR +6019-7287881

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