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Frequently Asked Questions


Frequently Asked Questions

Manuka Honey FAQ

Comvita is New Zealand’s leading producer of Manuka Honey.
The UMF™ (Unique Manuka Factor) trademark was established by the Unique Manuka Factor™ Honey Association (UMFHA). The UMF™ grading system appraises natural markers found in Manuka honey, and assures purity & quality. This is compliant with the recent interim labelling guidelines published by the Ministry for Primary Industries. Not all Manuka Honeys are UMF™ rated – only those which have been independently tested and verified by UMFHA are given a UMF™ rating. For more information visit www.umf.org.nz
The UMF™ grading system has two components which are expressed on any UMF™ licenced honey product: 1. The label claim that it is Manuka, 2. The number – this represents three chemical markers that indicate the content of this honey to ensure purity and quality. This includes the key chemical markers DHA, MGO, and Leptosperin. For more information visit http://www.umf.org.nz/grading-system
The Comvita® Manuka Honey Blend is a delicious blend of UMF™ 5+ Manuka Honey, combined with New Zealand forest honeys to bring you a superior tasting blend, rich in floral flavour. UMF™ 5+ is a Manuka Honey with no other added honeys.
Manuka Honey is unique to New Zealand and to obtain pure Manuka Honey is a specialised task for beekeepers. Manuka Honey is more difficult to extract and has a limited harvest period as it is only collected at certain times of the year. The unique properties of Manuka Honey are well understood by consumers around the world, thereby creating a continually high level of demand.
Honey is a natural product, influenced by seasonal and regional conditions. Some areas produce paler honey than others. Like a good wine, honey will grow in flavour and darken with age.
Comvita honeys are pure with no additives.
Nectar from plants is the sugar source for honey. It is collected by bees, stored and ripened in the hive. The resulting honey is rich in natural fructose and glucose. Diabetics should consult their healthcare professional before consuming honey.
Manuka Honey has been taken by pregnant women for many years with no reported problems as a result of its ingestion.
We do not recommend that honey be given to children under the age of one.
No. Manuka Honey that is purchased in a jar is for oral/internal use only. Comvita® recommends sterile medical grade honey for use on wounds.

Olive Leaf FAQ

It’s the same product. We just renamed it to be in line with our sister companies around the world
We advise you to consult your healthcare professional.
We advise you to consult your healthcare practitioner.
Comvita has developed Children’s Olive Leaf Complex to appeal to younger taste buds. Children’s Olive Leaf Complex can be given to children over the age of 2 years at a rate of 5mL (1 teaspoonful) twice daily. Children over two years of age may be given the original or peppermint flavoured Olive Leaf Complex at 2.5mL (half teaspoonful) 2 to 3 times a day with food. Take up to 7.5mL daily.
When you start taking Olive Leaf it begins to cleanse your body so you may occasionally feel one or more of these symptoms: mild headaches, rashes, fatigue, diarrhoea, muscle and joint pain. This is known as the “Herxheimer Effect” or healing effect.
Our OLE original and OLE peppermint flavours have been certified Halal and Kosher.
If you are a vegan or vegetarian we recommend that you use the liquid Olive Leaf Extract range which is made from 100% plant derived products. Our current Olive Leaf Extract capsule products contain a gelatin coating which is not suitable for vegetarians and vegans.

Propolis FAQ

Propolis is created by the bees from natural sap and resins found on trees. Trees produce these resins at the site of a plant injury and on new shoots. The bees collect the resin and carry it back to the hive where they mix beeswax and enzymes to make Propolis.
Propolis contains high levels of active bioflavonoids, with well known antioxidant properties. Propolis helps to support and maintain a healthy immune system.
The strength of dose is the same, so it is more a question of suitability and personal preference. We recommend Propolis Tincture for teeth, gum and external use; Propolis Extract (alcohol free), Tablets and Capsules to be taken orally for internal use.
Propolis Capsules should be swallowed with water. Propolis Tablets can be swallowed with water or chewed before swallowing. Propolis Extract can be dropped directly into the back of the mouth and throat, or mixed in water and drunk or gargled. Propolis Tincture should be applied directly by the dropper onto the desired area.
Vegetarians should choose the Propolis Tablets rather than Propolis Capsules due to the bovine gelatin in the capsule.

General FAQ

  • West Malaysia – Kindly expect 3-5 working days for delivery company to deliver your parcel.
  • East Malaysia – Kindly expect 5-10 working days for delivery company to deliver your parcel.

Please note that on occasions such as public holidays and large sales events, there might be a delay in the processing time. However, we will make every extra effort that we could to process your order soonest possible.

Return is eligible when:

  • Product remain sealed and unopened.
  • Product is in original condition.
  • Product is fully return. Any individual item that was sold in a pack or package, that you would like to return, has to be return in full (in a pack or package)
  • If you received a defective or damage item, please contact our customer service within 3 days upon receiving the parcel. at: +6019-7287881 before you return the product.
  • All item has to be return within 15 days or receiving the parcel

 Return is not eligible when:

  • It is a Free Gift
  • Items purchased from Expo
  • Opened Items
  • Clearance Items
  • Change of mind

Return Policy

  • The postage of returning the parcel back to us is solely borne by the customer.
  • All returns will be refunded within 7-14 working days upon receiving the return items, and after we have verified to be in their original conditions.
  • Refunds will be in the form of store credits that can either be used to make another purchase on our website or customer can withdraw from our system to your bank account.
  • Store credit withdrawal must be requested by customer within 120 days from the date of purchase. The amount will reflect in your requested bank account within 7-14 working days upon confirmation. 
  • For purchase made at other retail stores or other e-commerce platform, kindly refer to the respective store’s policy and contact them directly. 
  • Kindly contact our customer service at: +6019-7287881 before you return the product. We highly recommend you takea photo of the product and send it to us as evidence so that we could perform necessary procedures for investigation.
Products can be purchased online via this website or contact us on+6019-7287881 and we will help you locate your closest Comvita retailer.
We advise you to consult your healthcare practitioner.
Health Foods / Health Care: Comvita will not test finished products on animals (or fund third party testing on animals) except when human safety is in question or when required by regulation, and providing there are no alternative test methods available. Medihoney Category: Comvita and/or partners may only test finished products on animals for reasons of human safety, medical advancement or where required by regulation(s). Wherever possible, alternative test methods are used. Skincare: Comvita will not test finished products on animals (or fund third party testing on animals) under any circumstances.
Honey can be taken from New Zealand to many other countries. However, the customs officials in each market are able to deny entry of product even if the product is legally sold in their country. Honey cannot be taken to Western Australia, Samoa or Vanuatu. Please check with your local customs website.
At Comvita®, we understand nature and the way our bodies work. Our Natural Performance Process trademark demonstrates our commitment to harness the power of nature for your health, bringing you high performance ingredients in a pure and powerful form.
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